Zappix to sponsor Genesys Xperience 2026

Zappix will be a bronze sponsor at Genesys Xperience 2026, set for Sept. 1-3 at the Wynn Las Vegas. The company plans to showcase its multimodal AI agent and Visual IVR application as it targets customer experience leaders looking for practical AI deployment ideas.

Why it matters: - Zappix is using Genesys Xperience 2026 to put its AI customer engagement platform in front of CX buyers, partners and industry leaders. - The event centers on AI-powered experience orchestration, a market that is shaping how brands automate service and improve customer interactions. - Zappix’s presence signals a push to position its Genesys Cloud integration and AppFoundry availability as part of that shift.

What happened: - Zappix announced it will participate as a bronze sponsor at Xperience 2026, hosted by Genesys. - The event runs Sept. 1-3 at the Wynn Las Vegas. - Xperience is described as the AI customer experience event of the year and brings together brands, organizations and leaders focused on the agentic AI era. - Zappix said Bob Barrows, VP Global Head of Partnerships, will represent the company’s view of the event and its role for customer engagement teams.

The details: - Zappix plans to showcase its multimodal AI agent and Visual IVR application. - The Visual IVR application is available on the Genesys AppFoundry marketplace. - The company says the platform is integrated with Genesys Cloud and is designed to help businesses deliver seamless automated customer service, operational improvements and stronger support experiences. - Xperience 2026 will include expert-led sessions, hands-on training, certifications and peer insights. - Attendees are expected to get access to Genesys experts, partners and industry innovators. - The event is positioned to give attendees practical skills and ideas for turning AI-powered experience orchestration into loyalty, efficiency and measurable business value. - Zappix describes its platform as an AI Customer Engagement Outcomes-as-a-Service offering built around a multimodal AI agent. - The platform combines AI Self-Service, Intelligent Outreach and Agent Assistant. - AI Self-Service is designed to deflect inbound call volume to multimodal self-service. - Intelligent Outreach is designed for proactive multi-touch voice, text and email campaigns. - Agent Assistant is designed to give live agents digital tools that reduce handle time and improve first-contact resolution. - Zappix says the platform is fully managed, with the company designing, building, launching and continuously optimizing deployments through built-in analytics. - The platform is certified for SOC 2, HIPAA and GDPR. - Zappix also says organizations do not buy software, they buy outcomes. - More information is available on the Xperience website. - More information is available at Zappix's website.

Between the lines: - Zappix is leaning on a major Genesys event to reinforce its value proposition around managed outcomes rather than standalone software. - The sponsorship gives Zappix a venue to connect with customers already invested in Genesys Cloud and adjacent partner tools. - The messaging suggests Zappix wants to stand out from AI vendors that sell technology without implementation support.

What's next: - Zappix will present its platform capabilities during Xperience 2026. - Attendees can register and review the agenda through the event website. - The company is likely to use the conference to generate meetings and partnerships around AI-enabled customer service workflows.

The bottom line: - Zappix is betting that visibility at Genesys Xperience will help convert its AI engagement pitch into enterprise conversations and future deployments.